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Hi, appreciate your sharing. Kindly check with HDB feedback if any error.
Looking forward to assist you at 9696 4398  or email me at stewartlim96964398@gmail.com Cheers Stewart-PropNex (Senior Associate Division Director) Read More

Not too sure exactly what is going on with your experience. Have you tried calling HDB for clarifications? Read More

Hi,
This is serious matter. Have you checked if your partner has a mortage in another house? If your partner does not have one, you may need to clarify with HDB.

Cheers! Read More

Can give me a call, I can help you resolve the issue asap. Possible that somebody illegally used your name to take a mortgage without you knowing.

Regards
Kay Cloud
The Harvard Educated Agent
Propnex Realty Pte Ltd
cloud@propnex.com
Tel: (+6.5.) 8.5.6.7.4.5.8.5
Whatsapp -> https://wa.me/6585674585 Read More

I would be glad to assist you.
Feel free to contact me at wa.me/6597100155
Hope to hear from you soon.
Pei Mobile: (65) 9 7 1 0 0 1 5 5.
Email: peicheng.tan@propnex.com
Associate Group Director
Propnex Realty Pte Ltd Read More

It sounds like the system is picking up a past or existing record in HDB’s database, which happens quite often if there was a previous HFE attempt, a draft application, or even an old loan assessment tied to your NRIC.

A few things you can check:
1. Log in to MyHDB → My Flat → My Housing Records
See if there’s any past application, pending loan, or co-application under your name that you might have forgotten about. Sometimes even trying an HFE with an ex-partner can leave a record.
2. Check with your current partner
If your partner previously tried an application and added you as an occupier or co-applicant, the system may read that as an “existing mortgage”.
3. If everything looks clean, contact HDB directly
Call HDB or submit an enquiry via e-Services. Ask them to clarify what “existing mortgage” the system is detecting. They can reset or remove an incorrect record.
4. You can still reapply once the backend issue is cleared
Once HDB fixes it, you should be able to submit a fresh HFE normally.

If you want, I can help check what might be causing the issue based on your past applications or statuses. Read More

CHECK WITH HDB YR SPECIFIC CASE By calling them / write to them

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Hi,

1) An HFE took 9 months to expire.
2) You will not be able to apply again before the former HFE expire.
3) The error message might be wrong since you didn't bought any property.
4) You have to approach the HDB to cancel the existing HFE if it has not expired.
5) If the HFE already expired, you are to inform the HDB that there is an error in your HDB record.

All The Best!!!

Hope the above answer to your main concerns, but if there are more query, please feel free to contact me at 90110636  , or email: ling.ck7@gmail.com if more information is needed.
I'll be glad to assist.

Best regards
Ling CK
 90110636 
ling.ck7@gmail.com
https://R056727F.propnex.net/
https://www.facebook.com/Homesellerbuyer

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The best way to get a follow-up is to Whatsapp or email us directly. Read More