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We wanted to rent 3-bedroom hdb unit. We signed the LOI and sent a 1-month deposit. The LOI included a requirement for a fresh coat of painting of the apartment (and us providing a fresh coat at the end of tenancy). We never got LOI signed by the landlord from the landlord's agent, although we repeatedly asked for it. 5 days after we signed the LOI, the agent finally sent us TA and we gave a few comments the same day. Now it is day 8 since we signed the LOI and sent the deposit and we decided to get our deposit back because we found another apartment, where the agent and the landlord is a lot more proactive and a lot faster. We thought we could get our deposit back because the LOI states that the TA terms are to be agree within 7 days of signing the LOI. Now, the agent says that the landlord will deduct the cost of painting from our deposit as it is already done and it is an incurred cost we should be responsible for. But there is nothing in the LOI we signed that allows such deductions. What do you recommend we do in this situation? can we persuade the landlord to return us the full deposit?
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3 Answers

Do you have access to the landlord? If not, the likelihood of claiming back your deposit will be through the small claims tribunal. You may also wish to see if you can lodge a complain with CEA on the agent if you sense any misrepresentation for this. Read More
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Sorry to hear about your situation.

Feel free to reach out and I can provide further advise on your steps forward.

Kay Cloud
The Harvard Educated Agent
Propnex Realty Pte Ltd
cloud@propnex.com
Tel: (+6.5.) 8.5.6.7.4.5.8.5
Whatsapp -> https://wa.me/6585674585 Read More
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✔1 RESOLUTION PATHWAY:
Check for a direct line of communication with the landlord to facilitate an amicable return of your funds.

✔2 TRIBUNAL FILING:
The Small Claims Tribunal handles monetary disputes for rental deposits, provided the claim falls within their prescribed limits.

✔3 AGENT MISCONDUCT:
Lodge a complaint with the CEA if there is evidence that the agent failed to act with integrity or misled you during the lease.

✔4 EVIDENCE COLLECTION:
Maintain all correspondence and photographic evidence to support your case during mediation or tribunal hearings.

✔5 RIGHTS PROTECTION:
Utilizing official channels ensures your grievances are handled according to Singapore's established real estate framework.

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