Under the Code of Ethics and Professional Client Care, established under the Estate Agents (Estate Agency Work) Regulations 2010, agents must avoid conflict of interests.
Under the rights and responsibilities of agents, they have a duty to act honestly as part of their fiduciary duties.
An agent must act in good faith and honesty when discharging his act in the best interests of his client alone. Where any potential conflicts of interest arise (between the client's interests and the agent's, or a third party's), the agent must make full and frank disclosure to the principal of all relevant facts, so as to give the client an opportunity to decide whether or not to continue with the proposed transaction or with the employment of the agent.
In your case, there is clearly a conflict of interest.
You can lodge a complaint to the Council for Estate Agencies (CEA).
For further enquiries on how to lodge a complain, please call CEA's toll-free hotline at 1800 643 2555.
Do note that CEA may inform the agent being investigated of the complaint details as well as the name of the complainant.
Hope this answers your question.
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