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Hi agents, seeking some quick advice.

For end-of-tenancy handover, if walls have scuff marks and some paint chips from normal use, is a full repaint usually required, or are touch-ups at affected areas? As landlord requested for whole unit repaint.

For quartz tabletop or tile surface scratches (no cracks or chips), is polishing generally considered sufficient?

Are items like basin stoppers or balcony locks that stop working without misuse usually treated as wear and tear / maintenance?

Lastly, if the TA states the deposit to be refunded within 14 days after handover, is it normal or acceptable for this to drag on beyond 14 days?
Appreciate any experience-based views. Thank you.
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3 Answers

Many of these are opinion questions and depends on the extent of the damage as well as the agents and landlord involved.

If you had a professional tenant-agent representing you when you signed the lease at the beginning, as we typically advise clients, it should be no problem getting your full or majority of your deposit back. You can go back to that agent representing you for help to resolve the manner in the most cost efficient manner.

If you dealt directly with the landlord, or the landlord's agent, your TA may already be worded to your disadvantage to make you pay for these things you are describing. The landlord and landlord's agent would naturally be working together to try to make the tenant pay for as many things as possible if they were not in the original state when handed over to you.

In the case that you are without agent representation. it would then be up to your own negotiation with the landlord/ landlord's agent on what you need to replace or restore, also based on whether the TA was written to the landlord's advantage or whether the TA was written in a fair manner.

The landlord should be able to withhold your deposit to pay for the replacement/ restoration of these items as per your TA terms and conditions.

Feel free to get in touch if you need further help, whether on smoothly handing over this place or for a future place. Happy to help.

Regards
Kay Cloud
The Harvard Educated Agent
Propnex Realty Pte Ltd
cloud@propnex.com
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Security deposit refund will be done once all outstanding repairs and replacement are done. As for the extent of damages that maybe considered fair wear and tear, it is best left to the various experts like locksmiths, table top or kitchen specialist to determine if there is dispute.

For any legal recourse, you should refer the matter to a lawyer to know what your rights are.

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1✓ Wall scuff marks or minor paint chips
Usually treated as fair wear and tear. Spot touch-ups at affected areas are common. A full repaint is generally not justified unless there is heavy damage or the tenancy agreement specifically requires repainting.

2✓ Quartz tabletop or tile surface light scratches (no cracks or chips)
Light scratches from normal use typically fall under wear and tear. Polishing or surface treatment is usually sufficient, not full replacement.

3✓ Faulty basin stoppers or balcony locks (no misuse)
Commonly regarded as landlord maintenance items due to normal usage and ageing, unless the tenant clearly caused the damage.

4✓ Security deposit refund timeline (14 days stated in tenancy agreement)
If the tenancy agreement states 14 days, that is the expected norm. Delays beyond this are not ideal and should be reasonably explained. Unjustified delays can be disputed, especially if no repair costs are proven.

Tip: The outcome depends on the exact wording of the tenancy agreement and whether the issue is wear and tear versus tenant-caused damage. When in doubt, ask for itemised proof and invoices.

“The strength of a contract lies not in its words alone, but in how reasonably it is applied.” — John F. Kennedy
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