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How to save yourself from harassing agent looting more than half of deposit and still asking for minor expenses. He is calling and texting us daily. This is so bad experience I’ve ever encountered
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5 Answers

Hi,

I would be most glad to assist you further and pls feel free to let me know if you need any assistance. Have a good day ahead. By the way, if it is causing you undue stress, then save and screenshot all these texts and forward it to his or her company as well as the CEA to make a formal complaint.

Regards
Aaron Chong
 9730 8455 
aaronchong2774@yahoo.com.sg Read More
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  • RK
    How can I know his company? He seems working agent for property guru
Good day to you.

What methods did the agent use to take the deposit? Additionally, what further demands does he have? With concrete evidence, you can file a report with the police, his agency, and the CEA. In the meantime, consider partnering with a more reliable agent to help you move forward.

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Mike Lim
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ERA Read More
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First of all, you need to look into the conditions of handover upon your exit. If landlord and yourself are satisfied and agreeable on the conditions of unit when you handover, then you can lodge a complain to the authorities for the harassment. If there are still outstanding issues lingering, the agent is probably only doing his or her job to assist the landlord in recovering the damages.

You may opt to speak to your lawyer too for professional advise. Have you already met your minimum occupation period of 5 years? If you have not, then it could be unlikely for your sister to buy over your share. Otherwise you will need to appeal for HDB to allow for the buy over if your sister meets the eligibility to do so.

The financing aspects needs to be looked into as she will also need to be eligible to take up a loan to finance the buy over, and subsequently whatever amount of funds you have utilised via CPF for this property, this amount needs to be refunded back into your CPF account plus the accrued interest. Good morning sir/mdm,

Sorry to hear about your loss. Assuming that HDB allows you to retain this HDB flat under such circumstances.

Buyer’s Stamp Duty (BSD) is applicable even if the transfer is not through a sale but via inheritance with renunciation by other beneficiaries.

The IRAS treats the transfer of a deceased's residential property to a beneficiary as dutiable only if:

The transfer is not solely under a will or the Intestate Succession Act, and

Some beneficiaries renounce or transfer their entitlement to another for consideration (even if no money changes hands).

Since you’re taking over full ownership and your siblings are renouncing their share, BSD will apply on the entire market value of the flat (or the part you’re inheriting from your siblings).

ABSD will also apply because you already own a private property and are not disposing it.

As a Singapore Citizen, your second residential property attracts ABSD of 20% (as of the latest rates in effect from 27 April 2023).

Since you are not selling your private property, this HDB flat will count as an additional property, triggering ABSD.

Special Note:

If all 3 children were to inherit the flat jointly without renunciation, no ABSD would apply as it’s inheritance under the Intestate Succession Act.
But since only you are taking over the entire flat and others are renouncing, IRAS will treat it as a transaction, not a pure inheritance, hence BSD and ABSD apply.

Hope the above helps!

——

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Hi there, sorry to hear you’re going through this—it sounds stressful and unacceptable.

If the agent is withholding your deposit unfairly or demanding extra charges without proper documentation, here are some steps you can take:
1. Document Everything
Keep records of all WhatsApp messages, SMS, call logs, and any payment receipts. This helps if you need to file a complaint or take legal action.
2. Don’t Engage Directly Anymore
If he’s harassing you, stop replying to personal messages. Tell him clearly, once, that all further communication should be in writing only, and only regarding matters backed by receipts or agreements.
3. File a Complaint to CEA
You can report him to the Council for Estate Agencies (CEA) if he’s a licensed property agent. They take unethical conduct seriously.
Lodge your complaint here: https://www.cea.gov.sg/feedback
4. Police Report if Harassment Continues
If the calls or messages cross the line into harassment, don’t hesitate to file a police report. You have a right to privacy and peace.
5. Check the Tenancy Agreement
Was the deposit split or deducted based on any agreed terms (e.g., repairs, damage)? Agents aren’t allowed to “loot” from deposits—they’re not the landlord. If the deductions are questionable, you may have a case.

If you want help reviewing your case or figuring out the best way to recover your money or lodge a complaint properly, feel free to reach out.

Aren Goh | PropNex | 96576701  Read More
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  • RK
    Thankyou so much for your kind reply
    We paid the amount which he was Harrasing us for just to close this off. We were mentally worn off
1. First, **review your agreement or contract carefully** to understand what fees or deposits the agent is entitled to keep.

2. If you believe the agent is **unfairly withholding your deposit or charging unjustified fees**, consider **formally requesting an itemized statement** of all deductions and expenses.

3. **Document all communications** (calls, texts, emails) in case you need to escalate the matter.

4. You can **file a complaint with the real estate agency’s management or professional body** (e.g., the Council for Estate Agencies in Singapore) if the behavior continues.

5. Avoid engaging with persistent calls or texts—**respond in writing only** to maintain a clear record.

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