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I completed a tenancy in mid-may and did a handover of the unit. However, it's been over a month and the landlord has still not refunded my deposit because, through his agent, they found some issue with the unit (after the handover). Unfortunately, I've not had direct contact with the LL and have only dealt with his agent (with whom, suffice to say, I've had one of the worst customer experiences). The only communication I received from their side (after many followups, reminders, warnings) was an email saying they will deduct almost half the deposit to get the issue fixed. Till date I have not seen the issue, and my requests to meet and discuss have been declined. What should I do?