Note: As of Q4 2025, electricity tariffs have been revised in line with updated energy costs and GST rates.
If you plan to open a Singapore Power (SP) utilities account in 2025, this updated guide is for you. Whether you’re moving into a new home, a resale flat, or a rental unit, knowing how to apply for utilities in Singapore is one of the first essential steps.
With a single account, you can manage all three basic utilities, including electricity, water, and gas, without applying separately to the Public Utilities Board (PUB) or City Energy. However, if you later choose to switch to a private electricity retailer under the Open Electricity Market (OEM), you will need to register with your preferred retailer.
SP Utilities Account Requirements and Preparation
Before setting up your SP Utilities account, it is crucial to know the requirements and prepare all necessary documents. This ensures a smooth application process and helps you avoid delays or unexpected charges. Here’s what you need to know about eligibility, documents, and costs for opening your account.
- What You Need to Know Before You Apply?
Before applying for your SP Utilities account, it is crucial to understand the basic requirements and plan. Knowing your eligibility, the services available at your property, and any deposit obligations will make the process smoother.
- Eligibility: Residents aged 18 and above with valid identification.
- Service coverage: Electricity, water, and gas must be available at your property.
- Deposit requirements: Security deposits may vary depending on property type and citizenship.
- Preparation: Gather all necessary documents and plan for activation.
- Required Documents & Supporting Information
To open your SP Utilities account, you need to provide proof of identity and property-related documents. Having everything ready beforehand can prevent delays and ensure a hassle-free setup.
- Identity documents: NRIC, FIN, or passport.
- Proof of tenancy or property ownership, depending on your living arrangement.
- Property tax or mortgage documents, if applicable, for homeowners.
- Additional forms: Any extra documentation requested by SP Services.
SP Utilities Singapore: How to Open and Apply for an Account Online
Setting up your SP Utilities account is an essential first step when moving into a new home in Singapore. Whether you’re a first-time homeowner, a tenant, or an investor, the process is straightforward and can be completed online. Here’s how to get started:
1. Open Your SP Utilities Account Online
Opening your SP Utilities account online is the most convenient method. Here’s how to do it:
- Visit the SP Group website: Navigate to the SP Group website.
- Select ‘Open Utilities Account’: Click on the ‘Open Utilities Account’ option under ‘Our Services’.
- Choose your account type: Select ‘Residential – Domestic’ for personal accounts.
- Fill in your details: Provide your premises details, personal information, and specify if you require a gas supply.
- Upload necessary documents: You will need to upload a copy of your NRIC or FIN. If you’re a homeowner, proof of property ownership may also be required.
Note: Singapore Citizens and Permanent Residents can log in using MyInfo with SingPass to autofill their personal details, streamlining the process.
2. Security Deposit and Billing
When setting up your SP Utilities account, a security deposit is required. This deposit is billed to your first utility bill and serves to cover any outstanding charges upon account termination. If there are no outstanding charges or a credit balance, the deposit will be refunded accordingly.
The security deposit amount varies based on your property type and citizenship status. Below is the updated information:
SP Group Deposit for Singapore Citizens and Permanent Residents
One-room and Two-room HDB flats
$40
$60
Three-room, Four-room, and Five-room HDB flats
$70
$100
HDB Executive, HUDC flats, and terrace houses
$100
$150
Condominiums, semi-detached houses, and private apartments
$150
$250
Bungalows, penthouses, and townhouses
$250
$400
Security Deposit Amounts for Foreigners
One-room and Two-room HDB flats
$80
$120
Three-room, Four-room, and Five-room HDB flats
$140
$200
HDB Executive, HUDC flats, and terrace houses
$200
$300
Condominiums, semi-detached houses, and private apartments
$300
$500
Bungalows, penthouses, and townhouses
$500
$800
3. Track Your Application Progress
After submitting your application, you can track its progress through the SP Services Singapore Portal or the SP App. This allows you to stay informed about the status of your account setup and any upcoming appointments.
Note: For new Build-To-Order (BTO) or Sale of Balance Flats (SBF), utilities are typically activated before you move in, so you may not need to schedule a turn-on appointment.
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How to Pay Your SP Utilities Singapore Bill in 2025
Paying your SP Utilities bill is straightforward, with multiple convenient options available to suit your preferences. Here’s an updated guide to the available payment methods:
1. eGIRO (Electronic GIRO)
A paperless, automated monthly payment service that ensures timely payments and helps avoid late fees.
- Benefits:
- No setup fee.
- Automatic deductions from your bank account.
- No need to manually initiate payments each month.
- No setup fee.
- How to Apply:
- Apply online via the SP Utilities Portal or the SP app.
- Approval is typically within 48 hours.
- You can check the status of your application through the same platforms.
- Apply online via the SP Utilities Portal or the SP app.
2. SP App or SP Utilities Portal
Manage your utilities account and make payments directly through the SP app or the SP Utilities Portal.
- Payment Methods:
- PayNow QR: Scan and pay instantly using your mobile banking app.
- Internet Banking: Pay via your bank’s online portal.
- AXS Stations: Use AXS kiosks located throughout the island.
- 7-Eleven Stores: Pay at participating 7-Eleven outlets (note: not available for account numbers starting with ‘93’).
- ATMs: Use DBS/POSB/OCBC ATMs for bill payments.
- PayNow QR: Scan and pay instantly using your mobile banking app.
3. Cheque Payments
Pay your bill by cheque if you prefer traditional methods.
- How to Pay:
- Fill in the payment details on the bill stub.
- Mail the completed stub along with your cheque to the address provided on your bill.
- Fill in the payment details on the bill stub.
- Note: Ensure that the cheque is made payable to "SP Services Limited" and that all details are accurate to avoid payment delays.
4. Over-the-Counter Payments
You can make payments in person at authorised locations if you prefer handling your bills directly. This option is practical, mainly after you apply SP services, as it allows you to confirm your payment immediately and get assistance if needed.
- Where to Pay:
- SP Services Customer Service Centres: Visit any of SP Services Singapore centres to pay your bill in person.
- AXS Stations: Use AXS kiosks located island-wide for bill payments.
- 7-Eleven Stores: Pay at participating 7-Eleven outlets (note: not available for account numbers starting with ‘93’).
- SP Services Customer Service Centres: Visit any of SP Services Singapore centres to pay your bill in person.
Closing or Transferring Your Utilities Account
When moving out of a property, selling your home, or handing it over to a new tenant, it’s essential to close or transfer your utilities account properly with SP Services. Doing this ensures that you stop being billed for usage after you vacate and that the next occupant can easily set up their account.
When You Move Out or Relocate
- Inform SP Services at least three to five working days before your intended move-out date.
- This advance notice allows SP to schedule a final meter reading and prepare your last bill.
- Failing to close your account could result in continued charges for electricity, water, or gas consumption after you’ve left the property.
Steps to Close Your Account
- Submit a closure request
- Go to the SP Utilities Portal or use the SP app.
- You can also visit an SP Services customer service centre in person.
- Provide your account number, service address, and date of termination.
- Provide your meter readings
- SP Services will either send a technician for a reading or allow you to submit one yourself online.
- Ensure the reading date matches your final occupancy day to avoid extra billing.
- Settle any outstanding payments
- Check your latest bill or the SP app for unpaid balances.
- Payments can be made online, by GIRO, or through AXS machines.
- Wait for confirmation
- SP Services will send an acknowledgement email or SMS once your account is successfully closed.
- Keep a copy of this confirmation for your records.
Refund of Deposit & Final Billing
- After your account is closed, SP Services prepares a final bill based on your last meter reading.
- The security deposit paid during registration will be refunded, minus any outstanding balance.
- Refunds are typically processed within two to four weeks.
- Refund methods:
- Bank transfer (if your account details are provided).
- Cheque mailed to your forwarding address.
- Always verify your refund details to avoid delays or misdirected payments.
Transferring Your Utilities Account
If someone else (a new tenant, co-owner, or family member) wishes to continue using the same utilities at the same address, you can transfer the account instead of closing it.
Key Points for Account Transfer
- The new occupant must have all required documents ready, including identification and proof of tenancy.
- Both the current and new account holders may need to give consent for the transfer.
- SP Services may require the security deposit to be updated based on the new customer’s profile.
- Transfers ensure a continuous supply of electricity, water, and gas without any disconnection.
- Once the transfer is complete, the outgoing customer receives the final statement and a refund of the deposit, while the new account holder assumes billing responsibility.
Common Issues, Delays & Troubleshooting Tips
While the SP Services application and closure processes are generally smooth, specific issues can cause delays in approvals or billing. Here’s how to handle them efficiently.
1. Activation or Closure Delays
- Common causes:
- Incomplete or incorrect documents.
- Late notice given for move-out.
- Unpaid outstanding bills.
- What to do:
- Ensure all required documents are uploaded clearly.
- Contact SP Services to confirm receipt of your request.
- For urgent cases, visit an SP Service Centre for same-day assistance.
2. Rejected Applications
- Why does it happen?
- Proof of tenancy does not match the address.
- Invalid or expired identification documents.
- Missing signatures on the application form.
- How to fix:
- Correct the details and reapply through the online portal.
- Double-check that the tenancy agreement includes your name and the correct property address.
- Attach clear, complete copies of all supporting documents.
3. Incorrect or High Billing
- If you notice an unusually high bill, check:
- Whether your meter reading was estimated instead of actual.
- If your electricity plan changed recently.
- Whether your household usage has increased due to additional appliances.
- You can submit your own meter reading through the SP app to verify accuracy.
- If the issue persists, please contact SP’s billing department for review.
4. Deposit Refund Delays
- Refunds typically take up to four weeks after closure.
- Delays may occur if:
- Bank account details were not provided.
- There are pending service adjustments.
- The mailing address for cheques is incorrect.
- Check your closure confirmation email or contact SP Services for status updates.
5. Lost Account Access or Login Issues
- If you can’t access your SP account, use the “Forgot Password” option on the SP Utilities Portal.
- Ensure the registered email or phone number is up to date.
- For locked accounts, contact SP customer support to verify your identity and reactivate access.
6. Meter Reading Errors
- Always record your meter reading on the day you move in or out.
- Take a photo of the meter display as proof in case of disputes.
- You can submit the photo and read through the SP app for verification.
When to Contact SP Services
If you experience issues that cannot be resolved online, reach out directly:
- SP Services Hotline: 1800-2222-3333 (general inquiries).
- Emergency Lines:
- Gas leaks: 1800-752-1800
- Power supply: 1800-778-8888
- Water supply: 1800-225-5782
- Service Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (excluding public holidays).
We hope this has helped you with your SP services online application. Want to go green? Sign up with these electricity providers in Singapore.
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