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SP Utilities Guide: 3 Steps to Setting up Your SP Services in Singapore (2022)

PropertyGuru Editorial Team
SP Utilities Guide: 3 Steps to Setting up Your SP Services in Singapore (2022)
If you’re planning to open an SP utilities account, this guide is for you. Whether it’s for a new home or rental unit, opening your SP utilities account is one of the first steps to take when moving in, even if you don’t choose to go with SP as your electricity provider.
Your SP utilities account tracks all three basic utilities (water, electricity, and gas), so you won’t need to apply separately with Public Utilities Board (PUB) Singapore or City Gas. However, if after setting up your SP services utility account, you wish to switch to a private electricity retailer, you will have to sign up again separately.
A word of caution: before you choose your electricity provider, do note that with the global power crunch due to the Russian-Ukraine war, Singapore’s wholesale electricity price has been facing intense volatility. In fact, the electricity tariffs are expected to rise by about 8% in the third quarter of 2022. As such, it might just be safer to go with fixed price plans for the time being to avoid a massive price shock on your electricity bill.
This article will go through a handy step-by-step guide to get you started and open your SP services account online.

How To Open and Apply For an SP Utilities Account Online

Opening an SP utilities account online is the easiest way to set up your account, but you can also head to either one of the customer service centres (see below) if you prefer to have someone help you out. Do plan to open your SP utilities account in advance though, as it takes approximately two weeks to turn on the supply.
To open your SP services account, make sure you prepare the following documents:
Got them all? Now you’re ready to log in to your SP Services account.

1. Setting Up Your SP Utilities Account Online

How to set up your sp services application online
  • Head to either the SP services website or SP utilities app (available on the Google Play and Apple Store)
  • On the website: Click on "Open Utilities Account" and "Residential – Domestic"
  • On the app: Go to "Explore" and "Open Utilities"
  • Then, fill up your personal details, and address and also indicate whether you need a gas supply
  • You will need to upload photos of your NRIC or FIN, and may need to attach property ownership and/or tax documents
  • Singaporeans can log in using MyInfo with your SingPass to save the hassle of submitting your NRIC or FIN copies

2. Head to SP Customer Service Centre

Prefer to meet a customer service representative instead? Here’s how you can open an SP utilities account in person.
  • Sign and complete the application form for your utilities Account (which you can download here)
  • Prepare the required documents: Proof of occupancy of your home, and a copy of your IC or FIN
  • Head to an SP Services customer service centre
  • A customer service representative will guide and take you through the rest of the process

SP Services Customer Service Centres

You can visit the following SP Services customer service centre to get in-person assistance:
InformationCustomer Service Centre (HDB Hub)
Address490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490
Opening hoursMon to Fri (8.30am to 5pm)
Sat (8.30am to 1pm)
Closed on Sun and Public Holidays
SP Services contact/SP Services hotlineSP Services Billing/Account enquiries: 1800 222 2333
SP Services supply interruption (electricity): 1800 778 8888
SP Services supply interruption (gas): 1800 752 1800

SP Services supply interruption (water): 1800 225 5782

3. SP Services Security Deposit Amount

Setting up an account with the SP group will require a security deposit. The SP services deposit amount is used to cover any outstanding upon the termination of the lease. If there is no outstanding or there is a balance, the monies will be refunded upon termination.
To terminate your SP services, you can either:
  1. Do the SP services termination via the SP Utilities App (enter your SP services login details)
  2. Email the SP services termination form to SP services at spsupply@spgroup.com.sg
  3. Walk in and terminate it at the SP services customer service centre (see table above)
The SP services deposit amount ranges from $40 to $400 for Singaporeans/Permanent Residents, and $80 to $800 for non-Singaporeans/Permanent Residents. Here’s how much you need to pay according for your SP group deposit (as of Apr 2021):

SP Group Deposit for Singapore Citizens and Permanent Residents

HDB flat (1- or 2-room)
$40
$60
HDB flat (3-, 4- or 5-room)
$70
$100
HDB flat (Executive/HUDC flat/Terrace house)
$100
$150
Condominium/Semi-Detached House/Private Apartment
$150
$250
Bungalow/Penthouse/Townhouse
$250
$400

SP Group Deposit for Non-Singaporean and Non-Permanent Residents

HDB flat (1- or 2-room)
$80
$120
HDB flat (3-, 4- or 5-room)
$140
$200
HDB flat (Executive/HUDC flat/Terrace house)
$200
$300
Condominium/Semi-Detached House/Private Apartment
$300
$500
Bungalow/Penthouse/Townhouse
$500
$800

Track the progress of your SP Utilities Application

The SP services app is your best friend. It tracks everything including the progress of your application.
Homeowners moving into new BTO or new SBF flats may skip this part as turn-on appointments are not required as the electrical and water supply for BTO flats is turned on before you move in.
For HDB resale flats, condos, and all other residential properties, the account holder or a representative must be present during the turn-on appointment. SP services technicians are required to visit your home for a safety inspection before SP utilities can turn on your supply.

How to Pay Your SP Utilities Bill

You can pay your electricity bill via:
  1. GIRO
  2. Credit card
  3. AXS machines and/or app
  4. Internet banking
  5. SP services centre
  6. SingPost offices
  7. 7-Eleven stores
As seen above, there are quite a few straightforward ways to pay your SP utilities bill.

1. Pay via GIRO

GIRO payment is pretty straightforward; simply print and fill up the GIRO form and send it via mail. Or if haven’t already, set up a GIRO account via your online banking account.

2. Pay by Credit Card

To get the most bang for your buck, we recommend doing recurring bill payments through the SP utilities mobile app with a debit/credit card. The UOB One Card is the preferred choice, with up to 4.33% cashback.

3. Pay Through AXS Machines or the AXS Mobile App

Pay your SP utilities bill at any AXS Machine. Simply scan the barcode on your bill statement and pay via NETS or your credit card.
You can also pay via the AXS mobile app, which you can pay with eNETS, NETSPay, DBS PayLah!, credit/ debit card, OCBC Pay Anyone or Diners Club cards. Simply select "Bills" at the main menu and follow the on-screen instructions.

4. Pay Through iBanking

This is only available for DBS and POSB users. Log in to your online banking account. Under "Bills", select/ type "SP Services". Then enter/scan the bill reference number before paying.

5. Pay at SP Services Customer Service Centre, Post Offices or 7-Eleven Stores

Prefer a more traditional way? Head to SP services customer service centre and make your payment via cash, credit card, NETS or cheque. You can also pay at any post office or 7-Eleven store with cash, NETS or cash card.
We hope this has helped you with your SP services online application. Want to go green? Sign up with these electricity providers in Singapore.
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More FAQs About SP Utilities and SP Services Login

You can do so either online via the SP services website or the SP utilities app, or in-personal at one of the two SP services customer service centres.

No. SP services is the official billing agent for PUB Singapore and City Gas, so you will be able to not just track, but also pay for your water and/or gas usage at the same time.

If you do it online, it takes only a few minutes. If you head to a customer service centre, it will depend on the queue. Once done, activation of your electricity and water supply will take one to three days. 

Yes, you will need to pay a security deposit when you open your SP Services account. The security deposit is used to cover any outstanding payment when you close your account (i.e when you move out or close your account). 

The security deposit amount ranges from $40 to $400 for Singaporeans/Permanent Residents, and from $80 to $800 for non-Singaporeans/Permanent Residents. The exact amount depends on the type of dwelling and whether you are opting in for GIRO or not. 

You are required to provide proof occupancy or ownership, which means you must either be a tenant or the home owner.

If you choose SP services as your electricity provider (the default), you will pay according to the electricity tariff which changes quarterly. If you pick a private electricity retailer, the rates may be lower depending on the provider. Run An Eco-Friendly Household? Here Are 6 Electricity Retailers for Green Electricity.

You can pay via GIRO, credit card, AXS machines/app, and/or internet banking. If you prefer to pay in person, you can also do so at SP services centres, SingPost offices and 7-Eleven stores.