Asked by g***@gmail.com
I like to file a complaint on a ERA lady agent who handle my tenancy. She asked me to pay management fee on behalf of landlord citing he is not in Singapore. All is good for a few months and suddenly she asked me to obtain receipts from management office to show I paid management fee. I told her management don’t issue receipt nowadays if she like to confirmation of payment she can approach the management. Also, for months I paid the management fee I indicated in my rent payment transfer. She got upset with me and started to said I’m unhelpful. I told her to please be professional as she is asking me to do things I’m not obligated to. She started ranting to me in Chinese texts which I told her I don’t read Chinese well. The last straw came when she asked me google translate her texts myself and then voice record to said I’m attacking her, at least the whatever mandarin I know I think that is what she said. I gave up communicating to her but I believed all CEA licensed rep has to proficient in English and what she did is not acceptable. Now that I’m returning the apartment, she nit pick on wear and tear such as loose shower head rubber pipe, replace the washing area power plug cover (which in the first place was placed there and already not attached to the hinges). She claimed it was attached but cannot provide photos nor video. She then went on to quote $80 to replace (saying it’s from landlord) and want to conclude the handover. I disagree with the conclusion firstly because I did not break the cover and they cannot just quote a price from nowhere and deduct my deposit. So is my avenue to lodge a complaint CEA?
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